Privacy Policy

Last updated: September 18, 2025

L'Univers des Câlins operates this store and website, including all information, content, functionality, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the "Services"). L'Univers des Câlins is a Shopify-powered store, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make a purchase, or otherwise interact with the Services, or when you contact us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information as described in this Privacy Policy.

The personal information we collect or process

When we use the term "personal information," we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable, so that it does not identify you or can reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

• Contact information including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items you view, place in your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.
• Your communications with us, including the information you include in your communications with us, for example when you send an inquiry to customer service.
• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, including information about your interaction with the Services, such as how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
• To our service providers, including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

• Providing, adapting, and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and the items you are interested in, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, organize shipments, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to adapt and improve the Services in a more relevant way.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your shopping cart, as well as your other activities on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and purchasing experience, detect, investigate, or take action in the event of fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
• To communicate with you. We use your personal information to provide customer service, respond to your inquiries, offer you efficient services, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies, or to investigate potential violations thereof.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, service providers and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing and shipping).
• With business and marketing partners to provide you with marketing services and to show you advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and marketing content based on your online activity with different merchants and websites. You can exercise your rights to object to these uses here.
• When you instruct us, make a request to us, or consent in any other way to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or more generally within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce the applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, in order to provide and improve the Services. Furthermore, to protect, develop, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and your rights, you can consult Shopify's Consumer Privacy Policy . Depending on your place of residence, you may be able to exercise certain rights regarding your personal information here [Link to Shopify Privacy Portal ].

Websites and third-party links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to their use by us or a third party. The inclusion of these links does not in itself imply any endorsement of the content of these platforms, or their owners or operators, unless otherwise stated on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined by applicable law) personal information of individuals under the age of 16.

Security and preservation of your information

Please note that no security measure is perfect or foolproof, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as the need to retain that information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your rights and your choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

• Right of access/right to information. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request the deletion of personal information we hold about you.
• Right of rectification. You may have the right to request the rectification of inaccurate personal information that we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, under certain circumstances and with certain exceptions.
• Right to object to the sale or sharing for targeted advertising purposes. Depending on your place of residence, you may have the right to object to the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered “targeted advertising,” as defined by applicable privacy laws. You can exercise your rights to object to these uses here . Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, depending on your place of residence, we will automatically treat this as an opt-out request for the device and browser you are using to access the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Except for Global Privacy Control, we do not recognize other Do Not Track signals that may be sent from your web browser or device.
• Managing your communication preferences. We may send you promotional emails. You can opt out of receiving these at any time using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.

You can exercise these rights in the places provided for this purpose on the Services or by contacting us using the contact details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to directly verify your identity with us. We will respond to your request within the timeframes provided by applicable law.

Complaints

If you wish to lodge a complaint regarding our processing of your personal information, please contact us using the details below. Depending on your place of residence, you may have the right to challenge our decision by contacting us using the details below, or by lodging a complaint with the competent data protection authority in your region. For the EEA, you can find a list of the data protection supervisory authorities here .

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the standard contractual clauses of the European Commission, or where applicable, any equivalent contract issued by the competent authority of the United Kingdom, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at [phone number], email us at kheavenbrabbij@gmail.com, or contact us at 119 Shady Creek Ln, Terrell, TX, 75160, US. For the purposes of applicable data protection legislation, we are the data controller of your personal information.