Return and Refund Policy

Return policy

At L'Univers des Calins , we want you to be fully satisfied with your purchase.
If you encounter a problem with your order, please contact us before returning it so that we can offer you the best solution.

⏱️ Return time

You have 14 days from the receipt of your order to request a return or a refund.

📦 Eligibility requirements

  • The item must be unused and in its original packaging.

  • Personalized items (e.g., products printed on demand) cannot be returned, except in the case of a defect or error on our part.

  • The return costs are the responsibility of the customer, unless the product is defective or incorrect.

🔁 Return process

  1. Send an email to jkobenterprisesces@gmail.com with your order number and the reason for your request.

  2. We will inform you of the procedure to follow for your return, exchange or refund.

  3. In most cases, we can issue a refund or replacement without requiring you to return the product, saving you time and avoiding additional costs.

💰 Refunds

Once your request has been validated, a refund will be issued using your original payment method within 5 to 10 business days .

⚠️ Non-refundable items

  • Gift cards

  • Promotional or personalized items

  • Orders containing an incorrect delivery address provided by the customer.

For any questions, please contact us at jkobenterprisesces@gmail.com . We are always here to help.